About

Everyone has a success story, for us its our organization that has transformed the logistics industry for the better, Find out how it started below

About Us

The Kingsway Cargo journey began in 2003 and We’ve grown over the years, with an increasing number of hubs and depots across the country, a constantly expanding number of ParcelShops and a growing friendly, local courier network. In 2009, we launched our customer to customer business offering a cheaper, easier, faster way to send parcels. Since the launch, we’ve added lots of extra services, including international delivery, Print In ParcelShop devices in our ParcelShops, safe place photos and renewable energy fueled vehicles. We’re now one of the biggest dedicated parcel delivery company in the globally offering 7-day delivery solutions for anyone who wants to send a parcel. We work alongside 60% of the UK’s top retail brands including Next, ASOS and John Lewis. We are always exploring better and more modern ways to that which we are already doing. This is so as to meet up with the demnds of customers, standards and international requirements.

Frequently Asked Questions

Frequently Asked Questions

The insurance covers 99% of the cargo. However, there are a few commodities for which insurance is not offered online, such as: antique and collectors’ pieces, explosives, flammables, high value pharma, and personal effects. You can request your insurance premium rate here and check if your commodity is covered.

Yes, notice of damage should be filed within 3 days and final quantified claim within 1 year of delivery of cargo or the date when they should have been delivered.

All claims for cases where Protect Wise was purchased or any such notice will be resolved within just 4 days from when your fully documented claim is received.

We take care of every container we ship, however some events may be outside of our control, such as: extreme weather, fire or perils of the sea that may result in cargo loss or cargo damage.By purchasing Protect Wise, you will have peace of mind, and even if an unpredictable event should happen, you and your business are protected.

Claim notification needs to be provided either in writing to the respective country's Customer Service or via mail or the support chat. team who will then assist you with filing a claim. This covers the steps to be followed and the list of documents that needs to be submitted to file a claim.